RETURNS & EXCHANGES

At GLAMOUT, every order is handled with care and intention.

To protect the quality of our garments and hair extensions, return conditions vary by product category. Please review the applicable section below before completing your purchase.

FASHION

Exchanges & Store Credit

Exchange or store credit requests are accepted within 15 days of delivery, provided that:

• the garment has not been worn, washed, altered, or damaged
• the item remains in its original condition
• all original packaging and tags remain attached
• the GLAMOUT security tag remains intact and unaltered

Once the security tag has been removed or altered, the item is considered worn and is no longer eligible for return or exchange.

Refunds are not offered for change-of-mind returns. Approved fashion returns will be issued as an exchange or store credit of equal value.

HAIR EXTENSIONS

We want you to feel confident when ordering your GLAMOUT BEAUTY extensions.

Returns, exchanges, or store credit requests may be submitted within 7 days of delivery, provided that:

• the protective hygiene seal remains completely intact
• the extensions have not been removed from their sealed packaging
• the hair has not been worn, brushed, washed, styled, cut, coloured, or altered
• all original packaging and accessories are included

Once the protective seal has been opened, the extensions are no longer eligible for return or exchange for hygiene reasons.

Custom colours, special orders, and personalized extension orders are final sale.

We strongly recommend contacting us before ordering if you are unsure about your shade, length, or desired volume.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us within 48 hours of delivery.

Include your order number and clear photos of the item and packaging. Each request will be reviewed individually with care.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Returns sent without prior approval may not be accepted.

For assistance, please contact:

aly@glam-out.ca